Refund and Returns Policy for Docpariz Car Accessories

Effective from December 1, 2024

At Docpariz Car Accessories, we strive to ensure you are fully satisfied with your purchase. If for any reason you are not completely happy with your product, we offer a clear and fair refund and return policy to help resolve any issues. Please review the following terms and conditions regarding returns and refunds.

1. General Return and Refund Policy

We understand that sometimes products may not meet your expectations or may not be suitable for your needs. If you are not satisfied with your purchase, you can return the item for a refund or exchange within 30 days of receiving your order, subject to the following conditions:

  • The product must be unused, in original condition, and in the original packaging.
  • All tags and labels should still be attached, and the item must not show any signs of wear or damage.
  • Proof of purchase (order confirmation, receipt, or order number) is required to process the return.

Returns that do not meet these criteria may not be accepted.

2. Non-Returnable Items

Some items are non-returnable due to hygiene or safety concerns. These items include:

  • Used or installed products (e.g., Car Cameras, Car Speakers, Smartkeys, etc.)
  • Electronics or accessories that have been opened or tampered with
  • Customized or personalized items

If you are unsure whether your product is eligible for return, please contact our customer support team for assistance.

3. How to Return a Product

To initiate a return, please follow these steps:

  1. Contact Our Customer Service: Reach out to us at [email protected] or call (210) 661-0666 to request a return authorization. Be sure to provide the following information:
    • Your order number
    • The product(s) you wish to return
    • The reason for the return
  2. Return Shipping Instructions: Once your return request is approved, we will provide you with a return shipping address and any necessary instructions for packaging and shipping.
  3. Return Shipping Costs: Return shipping costs are generally the responsibility of the customer unless the product is defective or incorrect. In some cases, we may offer a pre-paid shipping label for returns.
  4. Packaging: Please pack the returned item securely in its original packaging to prevent damage during transit.

4. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If everything is in order, we will issue a refund to your original payment method. The refund process can take up to 7-10 business days depending on your bank or payment provider.

  • Restocking Fees: A restocking fee of up to 10% of the product’s purchase price may apply to certain returned items, particularly for opened or used products.
  • Exchanges: If you would prefer an exchange, we can assist in arranging this, depending on availability.

5. Damaged or Defective Products

If your product arrives damaged, defective, or you receive the wrong item, please contact us immediately within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you. To process your claim, please provide:

  • A description of the issue with the product
  • Photographs of the damage or defect
  • Your order number

In cases of defective or incorrect items, return shipping costs will be covered by Docpariz Car Accessories.

6. Order Cancellations

You can cancel your order if it has not yet been processed or shipped. To cancel your order, please contact our customer service team at [email protected] or call us at (210) 661-0666 as soon as possible.

  • If the order has already been shipped, you may need to follow the standard return process once you receive the item.

7. Refunds for Promotions and Discounts

If you purchased an item using a promotion or discount code, the refund will be processed for the amount paid after the discount has been applied. The value of any free gift or promotional item received with your purchase will be deducted from your refund amount if you return the qualifying item(s).

8. International Returns

For international orders, you are responsible for any return shipping costs and customs duties that may apply. Please note that we do not offer free returns for international orders.

9. Contact Us

If you have any questions about our return or refund process, or if you need assistance with a return or exchange, please don’t hesitate to contact us:

  • Email: [email protected]
  • Phone: (210) 661-0666
  • Address: 8222 Longhorn Ridge Converse, Texas (TX)

Our customer service team is ready to assist you and ensure a smooth return or refund experience.

Thank you for shopping at Docpariz Car Accessories! We are committed to providing you with high-quality products and excellent customer service. If you encounter any issues with your purchase, we are here to make it right.