Sales Policy for Docpariz Car Accessories

Effective from December 1, 2024


Welcome to Docpariz Car Accessories! We are dedicated to offering high-quality automotive accessories, including 360 Cameras, Car Screens, Car Speakers, and Smartkey Cars, to enhance your driving experience. Please read our comprehensive Sales Policy carefully to understand how we process orders, payments, shipping, returns, and customer service inquiries.

1. General Sales Terms

At Docpariz Car Accessories, we strive to provide the best service and products to our customers. By placing an order with us, you agree to the following sales terms:

  • Order Confirmation: Once you place an order through our website (docpariz.net), we will send you an order confirmation email. This confirmation includes the details of your order. Please verify the information carefully, as it’s important for processing and shipping your items accurately.
  • Product Availability: All orders are subject to product availability. We make every effort to ensure that the products listed on our website are available for immediate purchase. In the event that an item is out of stock, we will notify you promptly and offer alternatives if possible.
  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. The prices at the time of order confirmation are the final prices that will be charged.
  • Currency: All payments are processed in U.S. dollars. If you are outside the U.S., your credit card provider or payment platform may charge additional currency conversion fees.
  • No Price Matching: We do not offer price matching or price adjustments once an order has been placed.

2. Payment Methods

We accept a variety of secure payment methods to ensure your convenience and safety when shopping at Docpariz Car Accessories. Our accepted payment methods include:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure payments via your PayPal account.
  • Bank Transfers: For large orders, we offer the option of direct bank transfers.
  • Payment Security: All payment transactions are processed through SSL encryption to ensure the highest level of security. We do not store credit card details on our servers.

By making a purchase, you agree that you are authorized to use the payment method provided and that you will comply with the terms set forth by your financial institution.

3. Shipping and Delivery

We offer reliable shipping services to ensure that your car accessories arrive in a timely and secure manner.

  • Shipping Options: We provide multiple shipping options, including Standard Shipping, Expedited Shipping, and Next-Day Delivery, depending on your location and urgency.
  • Shipping Rates: Shipping fees vary depending on the destination, weight, and size of the products. The shipping rate will be displayed at checkout before you finalize your purchase.
  • Processing Time: Orders typically ship within 1-2 business days after payment is processed. You will receive a tracking number once your order has been dispatched.
  • International Shipping: We also offer international shipping to many countries. Customs fees, taxes, and duties are the responsibility of the customer.
  • Address Accuracy: Please ensure that the shipping address you provide is correct and complete. Docpariz Car Accessories is not responsible for shipping delays or lost packages due to incorrect addresses.

4. Order Changes and Cancellations

Once an order is placed, we begin processing it immediately to ensure quick shipping. However, we understand that sometimes changes may be necessary. Please review your order carefully before confirming it.

  • Order Modifications: If you need to modify your order, please contact us at [email protected] as soon as possible. If the order has not yet been processed, we may be able to assist you with changes.
  • Order Cancellations: Orders can only be canceled before they are shipped. If you wish to cancel an order, please reach out to us promptly via email or phone at (210) 661-0666.
  • Failed Delivery: If a shipment is returned to us due to an incorrect or incomplete address, you will be responsible for any additional shipping fees.

5. Returns and Refunds

At Docpariz Car Accessories, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it according to our return policy.

  • Return Eligibility: We accept returns within 30 days from the date of delivery for most products. The product must be unused, in original packaging, and in the same condition as when it was received. Certain items, including custom or clearance products, may not be eligible for returns.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. You will receive detailed instructions on how to proceed.
  • Refunds: Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your financial institution.
  • Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.

6. Warranty and Product Support

We offer a 1-year warranty on most of our products, including 360 cameras, car screens, car speakers, and smart keys. The warranty covers manufacturing defects and issues not caused by customer misuse or external damage.

  • Warranty Claims: If you experience a product defect within the warranty period, please contact our support team at [email protected]. We may ask for a proof of purchase and details about the issue you encountered.
  • Technical Support: Our customer support team is available to help with product installation or technical issues. You can reach us via email or phone during business hours for assistance.

7. Customer Service and Support

We value customer satisfaction and aim to provide top-notch service. Our dedicated customer support team is available to assist you with any inquiries, from product questions to order tracking.

  • Contact Information:
    Email: [email protected]
    Phone: (210) 661-0666
    Address: 8222 Longhorn Ridge Converse, Texas (TX)
  • Business Hours: Our customer service team is available Monday through Friday, 9 AM to 6 PM CST. We strive to respond to all inquiries within 24 hours.

8. Privacy and Data Protection

We are committed to protecting your privacy and ensuring that your personal information is handled securely.

  • Personal Information: We collect personal data such as your name, address, email, and payment information only for the purpose of processing orders and improving our services.
  • Data Security: We use advanced encryption methods to safeguard your data during transactions. Your personal information is never sold to third parties.
  • Cookie Policy: Our website uses cookies to enhance user experience. You can manage your cookie preferences via your browser settings.

Thank you for choosing Docpariz Car Accessories!
We are excited to provide you with top-tier automotive accessories to elevate your driving experience. If you have any questions about our Sales Policy or need further assistance, please feel free to contact us.